一、Introduction

Welcome to HomesVip

We focus on providing Dubai rental services. Whether you are a user looking for rental properties or an agent who wants to earn commissions by sharing property information, our platform is designed to provide comprehensive support and convenient services. Before using our platform, please read the following terms and policies carefully to understand your rights and obligations.

Purpose of this Agreement and Policy

This agreement is intended to regulate the use relationship between you and HomesVip and to clarify your rights, responsibilities and privacy protection measures when using our services. We hope to ensure a good experience and legitimate rights and interests of users and agents when using platform services through clear terms and policies.

Definition and Interpretation

• HomesVip: refers to the property rental platform we provide, the website is www.homesvip.com.
• User: refers to any natural person or legal person who registers on the HomesVip platform and uses services, including tenants and agents.
• Agent: refers to a user who registers to become part of HomesVip and earns commissions by sharing property information.
• House: refers to the property information available for rent listed on the HomesVip platform.
• Service: refers to the functions and services such as house search, booking, agent management, etc. provided by HomesVip.

HomesVip’s service scope

HomesVip focuses on providing Dubai house rental services. Our platform supports users to search and book houses, and allows users to register as agents to earn commissions by sharing houses. We do not provide other services such as house loan consultation and house valuation.

二、User Agreement

1.Acceptance of Terms

Acceptance of Agreement

By registering, logging in or using the HomesVip platform, you indicate that you have read, understood and agreed to accept all the terms of this Agreement. If you disagree with any part of this Agreement, please do not use our services.

Changes and Notices of the Agreement

HomesVip reserves the right to modify or update this Agreement at any time. All changes will be posted on this website and take effect. Users should check the updated content regularly, and continued use of our services shall be deemed to have accepted the updated terms.

User’s Responsibility and Consent

When using HomesVip services, users should ensure that the information provided is true, accurate and complete, and consciously abide by this Agreement and relevant laws and regulations. Users are responsible for all activities under their accounts, including but not limited to account information updates, operations, etc.

2.Service Content

Service Overview

HomesVip provides Dubai rental services, including house search, booking, and agent management. Users can browse house information, select and book houses through the platform, and can also register as agents to share house information and earn commissions.

User Registration and Agent Status

All users automatically become agents when they register. Agents can obtain house information and share it with potential customers. Once a customer books a house through the agent’s link, the agent will receive a commission.

Rights and Obligations of Agents

• Rights: Agents have the right to access and share house information on the platform and receive commissions based on the booking of houses. Agents can view and manage commission records.
• Obligations: Agents must ensure that the house information shared is accurate and true, comply with platform regulations, and must not engage in false propaganda or other improper behavior.

House Sharing and Booking Process

• Sharing: Agents can use the sharing tools provided by the platform to pass house information to potential customers.
• Booking: Customers book properties through the link provided by the agent or directly on the platform. During the booking process, they need to fill in personal information, select properties, confirm information and complete payment.

User booking and payment process

After the customer selects a property, he needs to fill in relevant information on the platform and make payment. Payment methods include credit card, debit card and other online payment methods. After the payment is successful, the customer will receive a confirmation message and can communicate further with the landlord.

3.User account

Account registration process

When registering on the platform, users need to provide necessary personal information, such as name, contact information, email, etc., and set an account password. After registration is completed, the user will obtain a unique account and can access all functions of the platform.

Account security and responsibility

Users should keep their account information and passwords properly to prevent unauthorized access. Users are responsible for all activities under their accounts, including account information updates, operations, etc. If the account information is leaked, the user should notify HomesVip immediately.

Account information update and maintenance

Users can update personal information, such as contact information and address, in their personal account settings. Please ensure that the information is accurate so that we can provide you with better service.

Termination and restoration of account

• Termination: Users can apply to terminate their account at any time, and the platform will process the account cancellation request. After the account is terminated, the user will not be able to use the services provided by the platform.
• Restoration: If the account is terminated due to violation of regulations, the user can apply to restore the account, but must meet the conditions stipulated by the platform and accept relevant audits.

4.User behavior

User behavior standards

When using HomesVip services, users should abide by laws and regulations and platform regulations, respect the legitimate rights and interests of others, and maintain the order of the platform. Users shall not engage in any illegal, fraudulent, malicious or improper behavior.

Prohibited behavior list

• Publish false, misleading or fraudulent housing information.
• Use the platform to engage in illegal transactions or other illegal activities.
• Impersonate others or infringe on the legitimate rights and interests of others.
• Deliberately disrupt the normal operation of the platform or interfere with the user experience of other users.

Monitoring and handling of user behavior

We reserve the right to monitor user behavior to ensure the normal operation and legal use of the platform. For violations of this agreement, we have the right to take measures including warnings, account freezing, and service termination.

5.Fees and Payment

Explanation of Service Fees

HomesVip’s main service fees include room booking fees and agent commissions. The specific fees will be clearly stated when the user makes a reservation or the agent operates.

Payment Methods and Process

Users can complete the payment by credit card, debit card and other online payment methods. The payment process must be completed in accordance with the instructions of the platform to ensure the security of payment information.

Refund Policy

Users can apply for a refund according to the platform’s refund policy. The refund application must be submitted within the specified time and meet the relevant refund conditions. For specific refund procedures and policies, please refer to the platform’s refund policy page.

Notice and Reasons for Fee Adjustment

If the service fee needs to be adjusted, the platform will notify the user in advance and explain the reason for the adjustment. The fee adjustment will take effect within a certain period of time after the notification, and the user should be aware of the adjustment content in a timely manner.

6.Disclaimer

Scope and Limitation of Service Guarantee

HomesVip is committed to providing accurate and reliable services, but does not make any guarantees on the authenticity, accuracy and completeness of the room information. We are not responsible for any loss or damage caused by the use of the platform services.

Specific Terms of Limitation of Liability

We are not responsible for direct, indirect, incidental or consequential losses caused by the use of the platform services. Users shall bear the risks arising from the use or inability to use the platform services.

User risk self-assumption

Users shall evaluate and bear the relevant risks when using the platform services, including the accuracy of the listing information, transaction security, etc. We are not responsible for the risks arising from user behavior or decision-making.

7.Dispute resolution

The preferred method of dispute resolution

The parties shall first resolve disputes arising from this agreement or the services of this website through friendly negotiation. If the negotiation fails, mediation and other methods may be considered for resolution.

Legal proceedings and procedures

If the dispute cannot be resolved through negotiation or mediation, either party may file a lawsuit in the court where this website is located. The procedures and applicable laws of the legal proceedings will be conducted in accordance with the laws and regulations of the location of this website.

Timeliness and effectiveness of dispute resolution

The resolution of disputes shall comply with the timeliness requirements stipulated by law. The ruling result shall be legally binding, and both parties shall perform their corresponding obligations in accordance with the ruling result.

三、 Agent Terms

1.Agent Identity and Rights

User registration means becoming an agent

All registered users automatically become agents. Agents can obtain property information through the platform and share it with potential customers. Once a customer books a property through the agent’s link, the agent will receive a commission.

Agents’ Rights and Obligations

• Rights: Agents can access and share property information on the platform and receive commissions based on the booking status of the property. Agents have the right to view and manage commission records.
• Obligations: Agents must ensure that the shared property information is true and accurate, comply with platform regulations, and must not engage in false advertising or other improper behavior. Agents must maintain good customer relationships and ensure service quality.

Agents’ Distribution Commission Policy

• Commission Ratio: The agent’s commission ratio will be calculated based on the rental price of the property and platform regulations. The specific commission ratio will be clearly stated on the platform.
• Commission Settlement: The commission will be settled based on the successful booking. Agents can view commission records in their personal accounts.

2.Property Sharing and Booking

How Agents Share Properties

Agents can send property information to potential customers through the sharing tools provided by the platform. Sharing methods include generating sharing links, sharing on social media, etc.

How customers book a property

Customers can browse and book properties through the link provided by the agent or directly on the platform. When booking, you need to fill in personal information, select a property, confirm information and make payment.

Process after successful booking

• Confirmation: After the customer completes the payment, he will receive a confirmation message for the property booking.
• Communication: The customer can further communicate and confirm with the housekeeper.
• Check-in: The customer arrives at the property location according to the booking information to check in.

3.Commission calculation and payment

How to calculate the commission

The commission will be calculated based on the rental price of the property and the commission ratio specified by the platform. The specific calculation method will be clearly stated on the platform.

Commission payment process

The commission will be paid to the agent’s account through bank transfer or other payment methods. The agent can view the commission settlement record in his personal account.

Commission payment time

The commission payment time will be settled once a month. The specific payment time will be notified to the agent on the platform and paid in accordance with the prescribed process.

4.Agent Responsibilities and Risks

Agents’ Responsibilities in the Distribution Process

Agents must ensure that the shared property information is accurate and must not engage in false advertising. Agents are responsible for their actions, including the legality and authenticity of the shared content.

Risks of Agents in the Distribution Process

Agents must bear the risks caused by inaccurate property information or false advertising. The platform is not responsible for any disputes or losses incurred by agents in the distribution process.

How Agents Deal with Risks

Agents should conduct necessary verification before sharing property information to ensure the authenticity of the information. When encountering problems, agents should contact the platform in a timely manner and take measures to deal with risks.

5.Agent Support and Services

How Agents Get Support and Services

Agents can get support and services through the customer service system or other contact methods provided by the platform. We will provide agents with necessary help and support.

How Agents Contact Customer Service

Agents can contact customer service by email, phone or online chat. Customer service information will be provided on the platform.

How Agents Provide Feedback and Suggestions

Agents can submit opinions and suggestions through the feedback channels provided by the platform. We will take every feedback seriously and make improvements based on the actual situation.

四、Privacy Policy

1.Collection of Personal Information

Types and Purposes of Information Collected

We collect users’ personal information, including but not limited to name, contact information, email, address, etc., to provide and improve our services. We are committed to protecting users’ privacy and ensuring the security of information.

Methods and Legality of Information Collection

Information will be collected through user registration, service use, etc., and will follow the principles of legality, legitimacy and necessity. We will inform users of the purpose and method of information collection before collection.

User’s Right to Know about Information Collection

Users have the right to know the purpose and use of their personal information. We will clearly state the details of information collection and how it is used in the privacy policy.

2.Use of Information

Detailed description of the purpose of information use

We use user information mainly for providing services, processing transactions, improving platform functions, user support, and conducting market analysis. The use of information will strictly follow this privacy policy.

Protection measures for user information

We have taken necessary technical and organizational measures to protect the security of user information, including data encryption, access control, network security, etc., to prevent information leakage, loss or illegal access.

Principles for processing user information

The processing of user information should follow the principles of legality, fairness and transparency. We will ensure that the processing of information complies with the user’s right to know and consent.

3.Information Sharing and Disclosure

Conditions and Scope of Information Sharing

We will not sell or lease user information to third parties, but may share information in the following circumstances:

• Legal requirements: as required by laws and regulations, or to protect our legitimate rights and interests.
• Service provision: Third-party service providers required to provide services (such as payment processing, data storage) may access user information.
• Business transfer: User information may be transferred to a new business entity in the event of business reorganization, merger, acquisition, etc.

Privacy Policy of Third-Party Services

Third-party services (such as payment gateways, advertising services, etc.) using our platform may have their own independent privacy policies. We recommend that users review the privacy policies of these third parties to understand how they handle information.

Users’ Control over Information Sharing

Users can manage the scope of information sharing through platform settings and can request the deletion of their personal information at any time, unless we are required by law or contract to retain this information.

4.Data Security

Technical Details of Data Security Measures

We use advanced technical means to protect the security of user data, including data encryption, access control, firewalls, etc. We conduct security audits and risk assessments regularly to ensure data security.

Processing process of data security incidents

If a data security incident occurs, we will immediately take measures to prevent the incident from expanding and notify the affected users. We will take appropriate remedial measures according to the severity and impact of the incident.

Backup and recovery of user data

We regularly back up user data and have established a data recovery mechanism to prevent data loss or damage. The backup data will be stored in a secure environment to ensure the integrity and recoverability of the data.

5.Cookies and tracking technologies

Instructions for the use of cookies

We use cookies and similar technologies to enhance the user experience, including remembering user login information and analyzing website usage. Cookies help us optimize our services and provide users with a personalized experience.

User control over cookies

Users can manage the use of cookies through browser settings or delete cookies in their browsers. Please note that disabling cookies may affect certain features of the website.

Application and instructions of other tracking technologies

We may use other tracking technologies (such as Web Beacon, Pixel Tag, etc.) to collect user behavior data. The purpose of using these technologies is to analyze and improve platform services.

6.User rights

Users have the right to manage personal information

Users have the right to access, update, and modify their personal information. Users can manage information through the platform’s settings page or contact customer service.

Methods and procedures for exercising user rights

Users can exercise their personal information management rights through the management tools provided by the platform or by contacting customer service. We will process the user’s request within the specified time and inform the user of the processing results.

Handling of user feedback and complaints

Users can submit opinions or complaints through the feedback channels provided by the platform. We will carefully handle each feedback and solve the user’s problem as soon as possible.

7.Legal compliance

Specific terms of legal compliance

We are committed to complying with applicable laws and regulations, including the legal requirements of Dubai and the user’s country. We will adjust the privacy policy according to changes in laws and regulations and notify users in a timely manner.

Standards and requirements for international data transfer

In the case of cross-border data transfer, we will ensure that applicable data protection laws and standards are followed to ensure that user data is properly protected during transmission.

Cross-border processing of user data

User data may be transferred to areas outside of Dubai. We will take necessary measures to ensure that the level of data protection during cross-border transmission complies with applicable data protection laws and standards.

8.Policy updates

Notification method of policy updates

We will publish the updated content of the privacy policy on the platform and notify users by email or other means. The updated policy will take effect immediately.

User acceptance and feedback on policy updates

Users’ continued use of platform services is deemed to have accepted the updated privacy policy. If the user disagrees with the updated content, he/she may choose to stop using our services and contact customer service to resolve the relevant issues.

9.Contact Us

Provision of Customer Service Information

Users can contact us in the following ways:

• Email: Info@homesgroup.net
• Tel: +971-443-38961

User Inquiry and Feedback Channels

Users can consult and provide feedback via email or phone. We will respond to users’ questions and handle feedback as soon as possible.

Time and Method of Customer Service

Our customer service team provides 24/7 service to ensure that users can get help and support at any time. The specific service time and method will be adjusted according to actual conditions.